Help Centre
Carved Plus - Frequently Asked Questions
Carved Plus is our all-access membership that gives you unlimited learning resources and member benefits. Below are the most common questions we ge...
My parcel says delivered but I didn’t receive it
Sometimes, a package may be marked as "delivered" by the carrier, but it hasn't arrived at your doorstep. If you're facing this issue, don't worry—...
I entered the Wrong Shipping Address
Mistakes happen, and sometimes, a wrong shipping address is entered during checkout. Don’t worry—if you realize the error in time, there are steps ...
What Are Your Accepted Payment Methods?
Wondering what payment methods you can use? Here's a list of what we accept:
Credit and Debit Cards: We accept Visa, Mastercard, and American Exp...
How to Track Your Order
Waiting for your order? Here’s how to track it:
Check Your Email: Once your order ships, you'll receive a confirmation email with your tracking n...
How to Find Product Information Before You Buy
Are you unsure about a product before making your purchase? Here's how to find the info you need:
Check the Product Page: Each product page conta...
How to Update My Shipping Address?
If you need to update your shipping address, here’s how to do it:
Log Into Your Account:Go to our website and log into your account using your us...
How Do I Return an Item?
Returning an item is simple. Just follow these steps:
Check Our Return Policy:Ensure your item is eligible for return by checking our return poli...
When Will I Receive My Refund?
Refund processing time can vary based on your payment method and how the return was processed. Here’s the usual timeline:
Refunds for Credit/Debi...
Do You Offer International Shipping?
Yes! We offer international shipping to many countries worldwide. Here’s what you need to know:
Countries We Ship To: Pretty much everywhere, Che...
